Asia Pacific Star
10 Nov 2019, 05:29 GMT+10
The FBI's National Threat Operations Center (NTOC) threat intake examiners process about 3,100 different situations every day as phone calls and electronic tips flow into the FBI facility in Clarksburg, West Virginia. The calls and online tips can touch on any one of the FBI's areas of focus, from counterterrorism and counterintelligence to bank robberies, public corruption, violent crime, and more.
"With our job, average doesn't really exist," said Sharon, a threat intake examiner. "Every time we pick up the phone it's a different situation."
The FBI says their goal is to make sure every tip is evaluated rapidly and appropriately as it continues to invest in the operations, training, and staffing of the intake center.
In early 2018, following the shooting in Parkland, Florida, the FBI took a hard look at how it processes tips and how its Public Access Line was structured and operated during that time. "It's up to all Americans to be vigilant, and when members of the public contact us with concerns, we must act properly and quickly," FBI Director Christopher Wray said in a statement.
The Bureau says it made a strategic decision to transform the Public Access Line into what is known today as the National Threat Operations Center in response to the ever-changing threat landscape and to better identify its role within today's FBI.
"We recognized the need to go from a call center to a full-fledged operations center," said NTOC Assistant Section Chief Trudy Ford.
Ford said that part of the change included increasing NTOC's cadre of professional staff and establishing an operations control center to streamline incoming tips. Employees also go through an extended training program, receive regular refresher training, and are briefed daily on current threats and active investigations that may cause an increase in tips.
To facilitate teamwork and collaboration, employees are grouped with eight to 10 other specially trained examiners and a supervisory special agent so they can share information, advice, and guidance.
The FBI also restructured its online tip form to solicit better input and instituted a risk-based approach for call processing. NTOC threat intake examiners review online tips and answer calls every day of the year, every minute of the day and night. Examiners are provided with the technology they need to assess each caller's tip and the substance of each tip.
The threat examiners gather as much information as possible from the caller and then conduct research and analysis to help determine where that information should be directed and what further action should be taken.
Posters of some of the FBI's Ten Most Wanted Fugitives are on display at the FBI's National Threat Operations Center
NTOC examiners relay urgent matters or situations that require immediate action to the appropriate law enforcement or public safety partners-often staying on the line with the caller until help can be summoned.
If a tip is not related to a federal law enforcement matter, the intake examiners will help the caller get to the right resource. "We try to take that extra step, maybe even just providing them a phone number," reported Kari, an NTOC threat intake examiner.
Every tip is documented in the center's database. If a piece of information is deemed actionable, the examiner writes up a full report in consultation with a supervisory special agent. The agent assists examiners and answers questions, oversees work, and then relays information directly to FBI field offices for further investigation.
"We will continue to get better at what we do," said NTOC Section Chief Greg Nelsen. "Our employees will continue to mature. Our standard processes are going to improve, and we're going to continue to evolve with the ever-changing environment."
NTOC is eager to hear from the public through tips.fbi.gov or 1-800-CALL-FBI. "The FBI can't be everywhere," said Sharon. "We need information from the public."
Although it is impossible to prevent every tragedy, the National Threat Operations Center says it remains committed to processing every single tip with rigor and care.
Get a daily dose of Asia Pacific Star news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Asia Pacific Star.
More InformationWashington [US], January 20 (ANI): "This is your time," said former US President Barack Obama, while congratulating President-elect Joe Biden ...
Washington [US], January 20 (ANI): Ahead of becoming the first female, Black and Asian Vice President of the United States, ...
Ethiopia has long been considered one of Africa's economic wunderkinds. Until recently, it had relative political stability in comparison to ...
On Jan. 5, PBS Kids announced it was going to stop airing Caillou, a children's show whose run on TV ...
By Ajit K DubeyNew Delhi [India], January 20 (ANI): Amid tensions on the border with China, the Indian Air Force ...
New Delhi [India], January 20 (ANI/PRNewswire): HarperCollins Publishers India is thrilled to announce a new and definitive biography of Kamala ...
SYDNEY, NSW, Australia - Stock markets in Asia generally advanced on Wednesday, confident the incoming Biden administration will take positive ...
TAIPEI, Taiwan - The Taiwanese multinational hardware and electronics company, Acer unveiled five new workstations focused on schools on Tuesday, ...
U.S. stocks rose on Tuesday, the last day of Donald Trump's presidency.It was a fitting farewell as numerous records were ...
DUBLIN, Ireland - Five additional Irish ports for UK registered Northern Ireland vessel landings have been designated for both IUU ...
SYDNEY, NSW, Australia - Stocks in Asia were hot on Tuesday, although mainland China was running against the trend.In Hong ...
SYDNEY, NSW, Australia - The Australian metropolitan commercial radio audience grew by 2% to nearly 11.1 million listeners in 2020, ...