PR Newswire
08 Jun 2022, 06:30 GMT+10
Deep Network Analytics and Applied Machine Learning Provides Intelligence Related to Network for Improving Customer Experience
CUPERTINO, Calif., June 8, 2022 /PRNewswire/ -- Mobileum Inc. ("Mobileum"), a leading global provider of analytics solutions for roaming and network services, security, risk management, testing, and monitoring, today announced it has entered into a multi-year partnership with PT Smartfren Telecom Tbk ("Smartfren"), a leading progressive mobile operator in Indonesia. The new contract delivers Mobileum's digital insights and network analytics which will allow Smartfren to strengthen and enhance Customer experience and personalized product development as well as improve service quality and performance for its over 33 million subscribers in Indonesia.
Smartfren will leverage Mobileum's recently acquired Niometrics' Deep Network Analytics (DNA) software to derive insights from the volumes of user data traversing its network. Integrating with Smarfren's existing data core network and its data-warehouse the solution identifies multi-dimensional data attributes, uncovering how the network responds to specific usage demands, providing Smartfren with trends into the application experience and overall device performance in the network.
To cater to growing demand for video streaming in Indonesia, Smartfren will also use Mobileum's Video Streaming Analytics (VSA) solution to deliver high quality online video experiences to its customers. VSA uses advanced machine learning algorithms to determine performance and experience metrics, such as poor resolution or high buffering times, and gives Smartfren the capability to quantify, assess, and improve the quality of video streams delivered throughout its network.
This partnership reaffirms Smartfren's commitment as Indonesia's leading telecoms provider to continuously invest in emerging technologies and offer an exceptional quality of service to its customers.
Commenting on the partnership between Smartfren and Mobileum, Sandeep Mishra, CEO of Sinarmas Cognitive and Big Data, said: "Smartfren is excited to leverage Mobileum's deep network analytics towards better product offerings and improved experience to our customers. The insights from the solution will help us drive both performance and experience improvements across all customer segments.
Commenting on the partnership, Sam Lau, Senior Vice President of Global Sales, Analytics and Engagement of Mobileum, said: "We are very pleased with the opportunity to collaborate with Smartfren in its pursuit of excellence for complex digital networks. Being the leading progressive mobile operator in Indonesia, the company gives Mobileum the privilege to stretch our network analytics technology into the territory of ground-breaking scalability. We are confident that our analytics solutions will serve Smartfren well in its pursuit of service excellence."
About Smartfren
PT Smartfren Telecom Tbk (IDX: FREN) is one of the telecommunications service providers in Indonesia. In 2015, Smartfren innovated by launching the first commercial 4G LTE Advanced service in Indonesia, and in early 2016, Smartfren again made history as a telecommunications company in Indonesia that provides Voice over LTE (VoLTE) services commercially. In 2017, Smartfren confirmed its position as a leading telecommunications operator service provider in providing 4G-based telecommunications services and made Smartfren the only operator operating on a fully 4G network. In 2019, Smartfren successfully carried out a 5G trial which was carried out in Jakarta and this year, Smartfren became the first operator in Indonesia to present eSIM innovation. With the eSIM innovation, Smartfren gives its customers the advantage to access the Smartfren network to their communication devices without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to Smartfren. Now, with a wide network coverage area, through around 42,000 4G BTS spread across 220 cities throughout Indonesia, Smartfren has been asked to become the official telco partner for well-known global smartphone brands, such as Samsung. For internet service packages, Smartfren is currently establishing itself as a telecommunications operator that provides a variety of starter packs and internet package services. Smartfren has a Starter Card and Smartfren GOKIL MAX, Unlimited, Quota Nonstop, and 1ON+ internet packages. In addition to offering a variety of data and voice products and services, Smartfren also provides corporate business solutions, for business solutions for institutions and corporations in Indonesia. For more information, please visit www.smartfren.com
About Mobileum Inc.
Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, United Arab Emirates, Germany, Greece, India, Indonesia, Portugal, Singapore, and UK.
Learn more in https://www.mobileum.com/ and follow @MobileumInc on Twitter
SOURCE Mobileum
Get a daily dose of Asia Pacific Star news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Asia Pacific Star.
More InformationBEIJING, China: China's national soccer team may struggle to stir excitement, but its humanoid robots are drawing cheers — and not...
]LONDON, U.K.: A World Health Organization (WHO) expert group investigating the origins of the COVID-19 pandemic released its final...
FRANKFURT, Germany: Germany has become the latest country to challenge Chinese AI firm DeepSeek over its data practices, as pressure...
BANGKOK, Thailand: This week, Thailand implemented land border restrictions, including a ban on tourists traveling to Cambodia, as...
Aluminum, copper and nickel shipments have surged this year, according to trade data Beijing has increased purchases of Russian metals...
New Delhi [India], July 1 (ANI): The Ministry of External Affairs on Tuesday announced the appointment of Jayant Khobragade of the...
NEW YORK, New York - Global stock indices closed with divergent performances on Tuesday, as investors weighed corporate earnings, central...
TORONTO, Canada: Canadian Prime Minister Mark Carney announced late on June 29 that trade negotiations with the U.S. have recommenced...
Vancouver, Canada: A high-stakes legal showdown is brewing in the world of athleisure. Lululemon, the Canadian brand known for its...
LONDON, U.K.: British oil giant Shell has denied reports that it is in talks to acquire rival oil company BP. The Wall Street Journal...
NEW YORK, New York - U.S. stock markets closed firmly in positive territory to start the week Monday, with the S&P 500 and Dow Jones...
WASHINGTON, D.C.: On Friday, President Donald Trump announced that he was halting trade discussions with Canada due to its decision...